Privacy Policy for Retro Room Belfast Limited

Effective Date: 03/03/2024

Retro Room Belfast Limited ("we", "us", "our") respects the privacy of our users and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your personal information when you interact with us, whether through our website, in-person events, or other means of communication.

1. Who We Are

Retro Room Belfast Limited (Company No. NI711489) is a UK-based limited company operating in the entertainment and arcade sector. Our registered office is at Oh Yeah Music Centre, 15-21 Gordon Street, Belfast BT1 2NB. For any privacy-related concerns, you can contact us via email at hello@retroroombelfast.com

2. What Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, postal address, and other identifying information.
  • Transaction Information: Payment details and records of purchases or bookings with us.
  • Event Participation: Information about event registrations, preferences, and participation (e.g., arcade hires or corporate bookings).
  • Online Usage: IP addresses, browser type, and other technical information when you visit our website.
  • Marketing Preferences: Information related to your subscription to our newsletters or marketing preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide services: Fulfill bookings for events, ticket purchases, and manage arcade hire services.
  • Customer support: Address inquiries, complaints, or issues related to your experience with us.
  • Marketing and communications: Send promotional materials, newsletters, or other communications based on your preferences.
  • Compliance: Ensure we meet legal, regulatory, and tax obligations.

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contractual necessity: To fulfill our obligations in providing services or processing transactions.
  • Consent: When you opt in to receive marketing or promotional materials.
  • Legitimate interests: In operating and improving our business and services.
  • Legal obligations: To comply with laws, regulations, and court orders.

5. How We Share Your Data

We may share your personal data with:

  • Service providers: Third-party vendors that assist us in providing services, such as payment processors or email marketing platforms.
  • Law enforcement: If required by law, to comply with legal proceedings or investigations.
  • Business transfers: If we undergo a merger, acquisition, or sale, your data may be part of the transferred assets.

We do not sell your personal data to third parties.

6. How We Protect Your Data

We are committed to ensuring your data is secure. We use appropriate technical and organisational measures, such as encryption and secure storage systems, to prevent unauthorised access, loss, or disclosure of your data.

7. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, transaction records will be retained to meet tax obligations.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access: You can request copies of your personal data.
  • Right to rectification: You can request corrections to inaccurate or incomplete data.
  • Right to erasure: You can ask us to delete your data under certain conditions.
  • Right to restrict processing: You can request limitations on the processing of your data.
  • Right to data portability: You can request that we transfer your data to another organisation.
  • Right to object: You can object to the processing of your data in certain cases, such as for direct marketing.

To exercise any of these rights, please contact us. We will respond within one month of receiving your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your online experience.

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email. Please check back regularly to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to make a complaint, please contact us:

If you are unsatisfied with our response, you can contact the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk.

This privacy policy complies with UK data protection regulations, including UK GDPR, and provides transparency about how Retro Room Belfast Limited handles customer and user data. You may want to consult a legal professional to ensure compliance with specific legal requirements.